Customer Service Overview
Industry standard Service Level Agreement with commitment on implementation, service availability, and repair is available.
24/7 Network Operations Centre (NOC) is served on a real-time basis monitoring for quality management and assurance.
Escalation procedures with higher technical or management support ensure fast problem resolutions.
Support Highlights
- Fault management
- Monitoring
- Provisioning
- Commanding
- Observation
- VIP customer support
- Self-service options
- Analysis and reporting
Hotline or Trouble Ticket systems are available 24x7x365 for troubleshooting and rectification of faults across circuits.
Escalation and Troubleshooting
Customers can report issues via call or email. Our Network Operations Center (NOC) will regularly inform customers about the progress of solutions through a three-tier escalation matrix.
This ensures rapid response and resolution for all service interruptions or issues.